Privacy policy

1. Who we are

• The data controller is Helio Core Technologies (SARL AU), whose registered office is at 04 Rue Nahas Nahoui, 2ᵉ étage, bureau 3, Maârif, Casablanca, Maroc.
• For any question about your data: contact@heliocoretech.com or by post at the address above.

2. When we collect data

• When you fill in the 'Site study' or 'Contact' form.
• When you call or email us.
• During a site visit, for the information you share about your site.
• We collect nothing automatically: the site uses no analytics tool, advertising cookie or social-media pixel.

3. What data

• Identity and contact details: name, phone, email (optional), city.
• Project information: project type, site type (roof, land, well, car park), consumption or bill amount if you choose to give it, free message.
• Site-visit information: photos and readings of your electrical installation, with your agreement.
• We ask for no sensitive data within the meaning of Law No. 09-08 (health, opinions, origin, etc.). Please do not include any in the message field.

4. Why we use it

• To call you back and answer your request.
• To arrange and prepare a site visit.
• To prepare a study, proposal or quote.
• To follow up on your project and, if you become a client, to perform the contract (installation, maintenance, warranties).
• To meet our legal and accounting obligations.
• We never use your data for email or SMS marketing without your express consent, and we never sell or rent it.

5. Legal basis

• Your consent, given by submitting the form after reading the notice next to it.
• Pre-contractual steps taken at your request (visit, study, quote), then performance of the contract.
• Compliance with our legal obligations.

6. Who can access it

• The Helio Core Technologies team handling your request.
• Our installation partner, only for the information needed to carry out your project, under a written confidentiality commitment.
• Our technical providers acting on our behalf: Cloudflare, which hosts the site and processes submissions, and the email service used for notifications.
• Authorities, only where the law requires it.

7. Transfer outside Morocco

• Cloudflare and the email service may process form data on servers outside Morocco, including in the United States.
• This transfer is subject to Articles 43 and 44 of Law No. 09-08. We limit the data sent to what is strictly necessary and inform you of the transfer before you submit the form.

8. How long

• Request with no follow-up: three years from our last exchange, then deleted.
• Client: for the whole contractual relationship, including warranty and maintenance periods, then for the legal retention periods (including accounting).
• Site-visit photos and readings: for the duration of the project and of your plant's maintenance.

9. How we protect it

• The site is served over HTTPS only (encrypted connection).
• Access to submitted requests is restricted to authorised people and password-protected.
• We keep only the data needed for your request.

10. Your rights

• Under Articles 7, 8 and 9 of Law No. 09-08, you have:
• the right to be informed about the processing of your data;
• the right to access your data;
• the right to correct, update or delete inaccurate or incomplete data;
• the right to object, for legitimate reasons, to the processing of your data, and free of charge to any marketing.
• To exercise these rights, write to contact@heliocoretech.com with your name and the purpose of your request. We reply as soon as possible.
• If you believe your rights are not respected, you can contact Morocco's data protection authority (CNDP), www.cndp.ma.

11. Cookies

• The site sets no advertising, analytics or social-sharing cookies, so no consent banner is shown.
• If we ever add such a tool, we will ask for your consent before setting anything, in line with CNDP rules.

12. Changes

We may update this policy, for example if our tools change. The update date appears below. Last updated: November 2026.